Common reasons why card transactions are declined include:
The card is a debit card or a prepaid card
We don’t accept debit cards or prepaid cards. We only accept major credit cards.
The purchase is being made from a country we don’t support
We currently only support customers in the following regions:
- United States
- Canada
- Chile
- Iceland
- United Arab Emirates
- Saudi Arabia
- South Africa
- Israel
- Taiwan
- South Korea
- Japan
- Singapore
- Australia
- New Zealand
- United Kingdom
- Switzerland
- European Union (except for Romania)
The purchase is being made while you’re connected to a VPN
Purchases made while using a VPN are flagged as suspicious.
The card issuer is denying our pre-authorization charge
We make a $10 pre-authorization charge to a card before accepting it for payment, similar to how gas stations and hotels do. If the card issuer denies the pre-authorization charge, then we can’t accept the card for payment.
Wrong CVV or ZIP Code is being entered
Card purchases won’t go through if the CVV (security code) is entered incorrectly. Also, card purchases will be denied if the ZIP Code doesn’t match with the card billing address.
If none of these are applicable to you, contact the Lambda Support team for help.